3.0

credits

Average Course Rating

No skill is as important to managers as the ability to communicate effectively with others. This requires not merely the ability to speak and write clearly, but to listen to and understand others; to analyze audience, purpose, and cultural context; to select appropriate media and formats; to gather, analyze, and evaluate information effectively; and perhaps most importantly, to persuade and motivate others to act together toward a common end, using all the logical and emotional tools at hand. Participants practice effective strategies, styles, and tools for oral and written communication that are critical to success for today's manager. They learn how to write clearly and concisely, make a compelling oral presentation, use interpersonal and nonverbal skills in meetings and interviews, and develop crisis- and cross-cultural-communication strategies.