2.0

credits

Average Course Rating

Advances in communication and information technologies have had far-reaching impact on markets, organizations and the means of producing services and products. This course will address how business processes can be deployed strategically by corporations to drive outcomes in markets. The nearly instantaneous transmission of rich information across the boundaries of the corporation and across geographical boundaries has far-reaching implications for the design and operation of business processes. Business processes can now span multiple organizations and connect corporations, consumers and suppliers together in highly connected ecosystems that comprise of multiple supply chain and value chain players. This course will explore the strategic use of business processes by corporations. The course will also address how companies can achieve specific aspects of operational excellence by linking business processes back to companies’ market-facing strategies.