2.0

credits

Average Course Rating

In this course students will analyze processes in or across units within the Hopkins Hospital system. Students will function as teams helping Hospital administration/faculty improve specified aspects of ongoing operations. Projects will be identified prior to each term and may involve a wide array of problems, settings, and needs. Prior projects include analysis of patient flows in outpatient clinics, communications in Emergency Departments, and workflows in ICU’s. Course involves process analysis, data collection, and application of prior teachings with a focus on operations and services management. This two-credit course will be conducted over both modules of the spring semester. Students should emerge with a practical knowledge of business processes, project management, and planned change.