2.0

credits

Average Course Rating

This course is the first of a two-part sequence. Students work with clients in the Baltimore/Washington, D.C. area to measurably improve the costs and quality aspects of their organization. The typical “real-world lab” for this project is a working facility within the Johns Hopkins medical system. While our efforts will evolve as we gather data and insight into actual operations, our focus will be on three interrelated sets of issues: physical flows, information flows, and cash flows. Physical flows include the movement of human assets such as medical staff and patients. Information flows involve data shared between agents via direct communication or via information systems. Cash flows include the assessment of cost savings and/or revenue enhancement projected to stem from project outcomes.