2.0

credits

Average Course Rating

Within a manufacturing or service organization, operations management’s role is to orchestrate technology and resources in creating products and services to meet the needs of end consumers. Operations management, accordingly, consists of ideas for shaping and innovating an organization’s business model. This course provides a conceptual and actionable introduction to operations management and covers a ​wide​ range of topics,​ including operations strategy, process ​mapping and ​design, queuing theory, inventory management, lean manufacturing, and revenue management​, unified by a thought framework known as "the operations prism"​ (flows, variability, and buffers).​​ ​By ​taking ​a process view of value-added functions that lead to an understanding of how to make ​operations ​design choices,​ ​​students will acquire analytical and strategic thinking skills crucial for ​managing​ 21st-century ​operations.