2.0

credits

Average Course Rating

Operations Management seeks to match supply with demand in a marketplace: On the supply side, it generates value by orchestrating technologies, resources, and processes needed for creating products and services; on the demand side, it captures value by fulfilling the promises of revenue models with the right balance of various competing objectives. This course provides an actionable overview of Operations Management, emphasizing both quantitative models and qualitative strategies needed for shaping and innovating service and manufacturing organizations’ business models. We will apply a diverse set of marketplace analytics tools (e.g., flow analysis, process redesign, queueing theory, inventory control, lean, and data analytics) to a variety of operational scenarios, from automobile factories to healthcare organizations, from brick-and-mortar stores to e-retailing, and from airlines to online platforms, centering around a coherent framework known as “the operations prism” ​ (flows, variability, and buffers). Through this course, students are also expected to gain a perspective on the role of artificial intelligence in managing 21st-century operations.