Semester.ly

Johns Hopkins University | EN.660.341

Process Innovation and Quality Management

3.0

credits

Average Course Rating

(4.25)

This course focuses on both quantitative and qualitative analytical skills and models essential to operations process design, management, and improvement in both service and manufacturing oriented companies. The objective of the course is to prepare the student to play a significant role in the management of a world-class company which serves satisfied customers through empowered employees, leading to increased revenues and decreased costs. The material combines managerial issues with both technical and quantitative aspects. Practical applications to business organizations are emphasized. Recommended Course Background: EN.660.105 Introduction to Business

Spring 2013

(4.18)

Spring 2014

(4.26)

Spring 2015

(4.31)

Spring 2013

Professor: Joshua Reiter

(4.18)

The best aspect of this course included the lessons on how to manage a business. Students also appreciated the group projects and the guest lecturers. One student felt there was an excessive amount of group work required. Another student felt he/she was not academical y-chal enged enough. Suggestions included providing students with more feedback and lecturing less from PowerPoint slides. Prospective students should know this course consists of group work, a fair amount of writing, and class

Spring 2014

Professor: Joshua Reiter

(4.26)

The professor of this course did a commendable job of connecting with his students through discussion of relatable topics and real world examples. Many students agreed that this course gave them a solid foundation for approaching a start-up business or general job. Group work and interaction with peers was also present throughout this course. Assignments and grading were at times confusing, and meeting on just one day out of the week made lectures drag on. In addition, the TA didn’t give feedback to students and the work load was a little more than expected. The main thing students suggested to improve this course is more clarity in all aspects of the course (grading, assignments, lectures, etc.) Prospective students should enter this course with an open mind.

Spring 2015

Professor: Joshua Reiter

(4.31)

The best aspects of this course included the group project, the engaging lecture material, and the experienced, knowledgeable instructor. Students felt that the course content was presented without depth and the cases were difficult to apply to analysis tools. Feedback seemed to be arbitrary and some students felt that the grading was harsh. Suggestions for improvement included having class more often for shorter time periods, more updated cases, clearer expectations for assignments, and world-relevant articles to tie in class concepts. Prospective students should be prepared for a heavy workload and are encouraged to seek assistance from the TA and instructor if needed.